Frequently Asked Questions (FAQ)

Okura Cookware represents high-quality cookware designed for everyday use. Each piece combines clean design with smart functionality, delivering even heat distribution, better control while cooking, and reliable performance over time – regardless of your cooking experience.

For anyone who enjoys cooking with care and intention: from home cooks preparing daily meals to enthusiasts who love experimenting in the kitchen. Okura Cookware is made for ease, consistency, and enjoyment in the kitchen – day after day.

Titanium outperforms conventional materials in almost every way:

• No PFAS, no Teflon, no microplastics.
• A cleaner and safer surface for cooking and preparing food.
• Resistant to corrosion, scratches, and deformation. Made to last a lifetime.
• 100% recyclable and designed for long-term use, reducing your waste.

Yes. Titanium is one of the safest materials in the kitchen. It is non-reactive, does not leach into food, and is used in sectors such as medicine and aerospace due to its purity and stability. No coatings, no toxins, just clean performance.

Titanium is remarkably low-maintenance:

• Wash with warm water and a little dish soap or put it in the dishwasher.
• No special cleaners or hard scrubbing required.
• Avoid extreme temperature shocks (do not put a hot pan in cold water).
• If necessary, lightly oil occasionally for extra non-stick properties.
• The natural patina that develops over time is normal and actually improves the performance of the pan.

Yes. All our pure titanium products are dishwasher safe and highly resistant to heat, water, and cleaning agents. They are easy to clean and do not absorb odors, grease, or stains.

Unlike wood, plastic, or coated pans, titanium products do not wear out. With proper maintenance, they will last for decades, representing a one-time investment for long-term performance.

Yes, from the design stage. True sustainability means making products that don't need to be replaced. Titanium is fully recyclable, and our production avoids the throwaway culture by focusing on quality over quantity.

We proudly offer free shipping to United Kingdom

All orders are processed within 1 business day after placement. During this time, we carefully prepare your items and pack them securely.

On average, it takes 6-15 days for you to receive your order.

Yes. Once your order has been processed, you will receive a confirmation email with tracking information so you can track your delivery in real time.

In the rare event of a delay or loss, please contact us at support@okuracookware.co.uk We will immediately contact our shipping partners to resolve the issue as quickly as possible.

If you need to change your address, please email us directly at support@okuracookware.co.uk If your order has not yet been processed, we will do our best to make the change in time.

For questions or assistance regarding shipping or delivery, you can reach our support team at support@okuracookware.co.uk

We offer a 30-day return period on all purchases. If you are not completely satisfied, you have 30 days from the delivery date to return the product for a full refund or exchange. The item must be unused, in its original condition, and returned in its original packaging.

Pure titanium offers unique advantages: completely non-toxic without chemical coatings, incredibly light yet stronger than steel, and provides excellent heat distribution. Unlike traditional non-stick pans, titanium develops a natural seasoning that improves with use. Titanium is also highly corrosion-resistant, dishwasher-safe, and heat-resistant up to 1000°F (±538°C), allowing you to cook from the stovetop to the oven.

Please contact our customer service team at support@okuracookware.co.uk We will send you detailed instructions.

All our titanium products come with a lifetime warranty against metal-related defects. This includes issues such as corrosion, deformation, or structural defects caused by manufacturing faults. Should such a problem arise, we will repair or replace the product free of charge.

Please contact us directly at support@okuracookware.co.uk if your item has been delivered damaged. We will arrange a replacement or refund and send you a return label to return the damaged product.

Once we receive your return, we will inspect the item and process your refund or exchange within 14 business days. Refunds will be made to the original payment method.